Last updated: October 22, 2026
Introduction and early access. Please read these Terms carefully. They govern your use of VIVEX, including tickets, memberships, payments, refunds, rewards, account deletion and dispute resolution. VIVEX is in early access until its planned public launch on January 8, 2027. Features may change or be unavailable during early access. Any change to payments, refunds or earned rewards remains subject to the applicable terms and law.
1. Who we are. The VIVEX app (vivexapp.com) and vivexevent.com (together, “VIVEX”) are operated by VIVEX EVENT, Inc., a Wyoming corporation and a wholly owned subsidiary of Kiozo Holding LLC (“VIVEX,” “we,” “us”). These Terms form an agreement between you and VIVEX EVENT, Inc.
2. Acceptance and related policies. By creating an account or using VIVEX, you accept these Terms. The Tickets, Memberships, Payments and Refunds policy; AX8 Rewards Terms; Acceptable Use Policy; and Cookies and Advertising Notice are incorporated to the extent applicable. Our Privacy Policy explains personal-information practices and is provided as a separate notice; it is not intended to waive statutory privacy rights. If a specific transaction policy conflicts with these general Terms, that policy governs the transaction unless applicable law requires otherwise. If you do not agree, do not use VIVEX.
3. Separate AVRIO company. AVRIO ONE, Inc. separately operates the AVRIO app, kiosks and avrioone.com under its own terms. VIVEX and AVRIO have shared ARIA, sponsored-ad rewards and AX8 features as described in the Privacy Policy. Event staff displayed in VIVEX may be listed and booked through AVRIO under AVRIO’s terms. Neither company assumes the other’s obligations merely because a feature is shared.
4. Eligibility. You must be 18 or older and legally capable of entering a contract. Some events and ads require age 21 or older. You must comply with applicable age and location restrictions and may not misrepresent your eligibility.
5. Accounts and security. Provide accurate, current information, maintain one account, protect your credentials and promptly report suspected unauthorized access to info@vivexevent.com. You are responsible for activities you authorize, but nothing here makes you responsible for unauthorized activity where applicable law provides otherwise.
6. Account deletion and outstanding rights. You may request account deletion through Profile or legal@vivexevent.com. Before deletion, the app offers transfer of released AX8 to your own wallet without a minimum transfer amount, subject to applicable network and compliance restrictions disclosed in the AX8 Rewards Terms. If you delete without transferring, you may claim released AX8 by email within 30 days; rewards approved later and rejected transfers have separate 30-day windows from the related notice. Expired claims and remaining balances will be handled as applicable law, including unclaimed-property law, requires; these Terms do not authorize forfeiture contrary to law. Deletion cancels future card membership renewals. For upcoming event tickets, you may request delivery by email before deletion. We retain information required for transactions, disputes, legal obligations and permitted recordkeeping. Consult the AX8 Rewards Terms, ticket policy and Privacy Policy for details.
7. ARIA AI assistant. ARIA generates AI-assisted responses and may consult public information. Outputs may be inaccurate, incomplete or outdated. Independently verify important information, including event and game times, pricing, medical, financial and legal matters. ARIA does not provide professional advice or emergency assistance; call 911 for emergencies in the United States. ARIA may save preferences and game-day reminders when requested; reminders are mentioned in chat only, not sent as push notifications, texts or emails. Sponsors do not pay to influence ARIA answers. Personal information is handled under the Privacy Policy.
8. AX8 digital rewards. AX8 is a digital reward token, not a guaranteed investment or deposit. We do not promise any market value, liquidity, redemption price or ability to sell or exchange it. An in-app AX8 balance is a platform record until a transfer is approved and completed to a wallet you control. Blockchain transfers may be irreversible and network fees, wallet risks, restrictions and taxes may apply. Nothing in these Terms determines AX8’s regulatory classification; applicable law controls. The AX8 Rewards Terms govern earning, verification, transfers, claims and reversals.
9. Events, tickets and organizers. Organizers are responsible for event descriptions, lawful permits, accessibility obligations, venue conditions, age restrictions, security and delivery of their events. VIVEX facilitates ticket sales on their behalf. Platform fees payable by organizers are Starter 15%, Pro 10% and Elite 5%, unless a separate written agreement provides otherwise. Each ticket has a unique QR code; some event addresses may be disclosed only to ticket holders. Event-specific fees, taxes, refund rules and material restrictions are shown before checkout. Organizers may not attach sponsors without VIVEX approval. VIVEX does not exclude liability for its own conduct where law prohibits exclusion.
9A. Event Ticketing and Third-Party Purchases. Some events and experiences shown on VIVEX, including partner listings such as Ticketmaster and Viator, are sold and fulfilled by independent third-party ticketing providers. For those purchases, the provider processes payment, collects applicable ticket taxes and handles refunds under its own terms. VIVEX EVENT, Inc. may earn a referral commission from qualifying purchases. Additional fees and applicable taxes are determined at checkout. Tickets sold directly through VIVEX are covered by Section 9 and the Tickets, Memberships, Payments and Refunds policy.
10. Memberships and automatic renewal. Starter is free; Pro costs $9.99/month and Elite $24.99/month unless a different price is clearly disclosed before purchase. CARD MEMBERSHIPS AUTOMATICALLY RENEW EACH MONTH UNTIL CANCELED. Before purchase, we disclose renewal price, frequency, cancellation terms and any trial conversion, and obtain express affirmative consent to recurring charges separately where required. We provide an acknowledgment that can be retained, with cancellation instructions. You may cancel online in the app under Membership without unnecessary obstacles, or contact info@vivexevent.com. Cancellation stops future renewal charges; paid access ordinarily continues through the current billing period, subject to statutory refund rights and the payment policy. We send annual reminders identifying the plan, charge amount/frequency and cancellation method. We provide legally required advance notice of price changes and material changes, including applicable California timing requirements. An AX8-funded membership is a single prepaid month and does not auto-renew. Any app-store-billed subscription may also be subject to the store’s billing and cancellation process, which will be disclosed at purchase.
11. Spark. Spark is optional and lets participating adults discover and connect with nearby users. Ghost mode hides you from other Spark users; when Ghost mode is on, your location is not saved for Spark as described in the Privacy Policy. You can block or report users. Do not use Spark to harass, stalk, threaten or exploit others. We do not guarantee user identity, safety or compatibility.
12. Sponsored content. Sponsored ads, flyers and event sponsor badges are labeled “Sponsored” and “Paid for by” where applicable. Paid placements do not constitute VIVEX endorsements. Advertiser offers and claims are the advertiser’s responsibility, without limiting rights or remedies against VIVEX that cannot lawfully be excluded.
13. User content and permissions. You retain ownership of content you upload. You grant VIVEX a nonexclusive, worldwide, royalty-free license to store, reproduce, format, display and distribute that content as reasonably necessary to operate, secure and promote VIVEX and the events or posts you elect to make public. This license ends when content is removed, except for lawful archival copies, prior authorized distributions and records needed for legal obligations. You represent that you have necessary rights and permissions and that your content does not infringe others’ rights. Do not upload private or sensitive information about others without authority.
14. Enforcement and appeals. You must comply with the Acceptable Use Policy and applicable law. We may remove content, restrict features, reverse fraudulently obtained rewards, suspend or terminate accounts for violations, fraud or safety risks, with notice and a reasonable opportunity to contact support when appropriate. We will not withhold legally owed refunds, tickets or rewards solely because an account is closed. Contact info@vivexevent.com to contest an action.
15. Intellectual property. VIVEX branding, software, Spark, ARIA and related materials are owned by VIVEX or licensors. We grant you a limited, revocable, nontransferable right to use the service for its intended purposes. You may not reproduce, resell, scrape or reverse-engineer protected technology except as applicable law expressly permits.
16. Disclaimers. TO THE EXTENT PERMITTED BY LAW, VIVEX AND ARIA ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE UNINTERRUPTED OPERATION, ACCURACY OF AI OUTPUT, EVENT PERFORMANCE OR AX8 VALUE. THIS SECTION DOES NOT DISCLAIM NONWAIVABLE CONSUMER WARRANTIES OR RIGHTS.
17. Liability limits. TO THE EXTENT PERMITTED BY LAW, VIVEX IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA OR TOKEN VALUE. FOR CLAIMS SUBJECT TO A LAWFUL CONTRACTUAL CAP, VIVEX’S AGGREGATE LIABILITY IS LIMITED TO THE GREATER OF $100 OR AMOUNTS YOU PAID VIVEX IN THE 12 MONTHS PRECEDING THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW, INCLUDING TO LIABILITY THAT CANNOT BE EXCLUDED FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, PERSONAL INJURY OR STATUTORY CONSUMER RIGHTS, AS APPLICABLE.
18. Indemnification. To the extent permitted by law, you agree to defend and indemnify VIVEX against third-party claims and reasonable costs arising from your unlawful event operations, infringement, willful misconduct or material breach of these Terms. This does not require you to indemnify VIVEX for its own negligence, misconduct or violations of law, or otherwise override nonwaivable consumer protections. We will provide reasonable notice and cooperation.
19. Disputes and governing law. Wyoming law governs these Terms except where mandatory consumer-protection law of your home jurisdiction applies. Before litigation, send a written dispute description to legal@vivexevent.com and allow 30 days for a good-faith response; this informal process does not shorten any statute of limitations or prevent urgent relief. Eligible claims may be brought in small-claims court. Other claims may be brought in state or federal courts in Wyoming, except where applicable law entitles you to sue in another forum. These Terms do not require arbitration, waive class actions or waive jury trial rights.
20. Changes to Terms. We may revise these Terms prospectively. We will post an updated date and give advance notice of material changes by email or in-app notice where required. We will request renewed acceptance where required by law or when materially new obligations warrant it. Changes do not retroactively reduce vested rights, earned rewards or statutory remedies. Continued use after an effective change constitutes acceptance only where legally sufficient.
21. Contact and notices. Support: info@vivexevent.com. Legal and privacy notices: legal@vivexevent.com. Mail: VIVEX EVENT, Inc., 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801. Electronic notices may be sent to your registered email or displayed in the app, subject to applicable consent and disclosure requirements.
Last updated: October 9, 2026
1. How you pay. VIVEX displays prices in U.S. dollars. Before you place an order, we disclose the total amount payable, including mandatory platform or processing charges and applicable taxes. Taxes and charges are displayed and collected in accordance with applicable law; where a law requires mandatory fees to be included in an advertised price, we include them in that price. Optional charges, if any, are identified separately before you agree to them.
Card transactions are processed by a third-party payment processor. VIVEX does not receive or store your full payment-card number. Where AX8 payment is offered, the applicable AX8 price and any network or transfer costs are displayed before confirmation. An AX8 price may differ from a card price; this is not a guarantee of AX8 value or availability.
2. Tickets. Each ticket has a unique QR code accessible through My Tickets. The organizer may release the exact event address to ticket holders closer to the event; any material location restriction or condition known at purchase must be disclosed before checkout. Free events may use RSVP tickets. Ticket purchases are subject to the event-specific terms presented before purchase and the minimum protections in this policy. Organizers may offer more generous refund terms. An organizer policy cannot override a refund or other consumer remedy required by law, or VIVEX’s cancellation and material-change refund commitments stated below.
3. Ticket refunds.
Request a ticket refund at info@vivexevent.com with your order number. We may request information reasonably necessary to locate the order and prevent fraud. Refund eligibility is not conditioned on surrendering statutory rights.
4. Memberships and automatic renewal. Starter: free. Pro: $9.99 per month. Elite: $24.99 per month. These are current stated base prices; any applicable taxes and mandatory charges are disclosed before purchase.
Card-paid Pro and Elite memberships automatically renew monthly until cancelled. Before charging you, VIVEX presents the recurring price, billing frequency, material terms and cancellation method clearly and conspicuously and obtains the affirmative consent required by applicable law, separately from unrelated transactions where required. We send an acknowledgment that includes the renewal terms, cancellation instructions and a means of retaining the information.
You may cancel online through the app under Membership without unreasonable obstacles, and by another method where required by law. Cancellation stops future renewals; access ordinarily continues until the end of the paid period. We send renewal reminders and notices of material changes, including price changes, within the timeframes and by the methods required by applicable law. Our stated practice is to send a reminder at least annually and a price-change notice at least 7 and no more than 30 days before the new price applies, unless a longer notice period is required.
AX8-paid memberships purchase one prepaid month and do not automatically renew. The AX8 amount is displayed before confirmation. Unless applicable law requires otherwise, membership fees are not prorated for customer-initiated cancellation. If VIVEX discontinues a paid plan before the end of a prepaid period, we provide a proportional refund for unused time in the original payment form or another lawful remedy agreed to by the customer. Account termination for violations does not eliminate any refund or other remedy required by law.
5. Event organizers and payouts. VIVEX’s stated platform fees are Starter 15%, Pro 10%, and Elite 5% of eligible ticket sales, subject to the organizer’s applicable agreement and checkout disclosures. “Net sales” for payout purposes means ticket proceeds actually received, less applicable refunds, taxes remitted, payment-processing costs, chargebacks and the agreed VIVEX platform fee, without double-counting deductions.
Unless the organizer’s separate agreement provides otherwise, VIVEX pays 90% of the organizer’s net sales approximately 72 hours after the event and retains the remaining 10% until approximately 30 days after the event, subject to reasonable holds for open refunds, disputes, fraud review, legal obligations or payment-processor restrictions. These payout timings are targets, not guarantees of bank settlement.
Organizers must promptly disclose cancellations, postponements, venue changes and other material changes. If an organizer initiates cancellation, nonrefundable processor costs actually incurred may be charged to the organizer as permitted by its agreement and applicable law; such costs will not reduce a customer’s full cancellation refund.
6. How refunds are delivered. For card payments, approved refunds generally return to the original payment method. VIVEX ordinarily initiates them promptly after approval; the bank or payment processor may take approximately 5–10 business days to post the credit. Any shorter statutory deadline controls.
For AX8 payments, the default refund is the same number of AX8 units originally paid, regardless of market value at the time of refund, unless applicable law requires a different remedy or the original transaction cannot technically be reversed or replaced. If AX8 reimbursement is unavailable, we will provide a lawful alternative remedy. Blockchain transfers may be irreversible and may incur network fees, as disclosed where applicable. Nothing here limits chargeback rights, statutory remedies, or legally required refunds.
7. Payment disputes and chargebacks. Please contact info@vivexevent.com if you believe a charge is incorrect. You also retain the right to contact your card issuer or payment provider. While a payment dispute is investigated, VIVEX may temporarily restrict only the related transaction, ticket or rewards where reasonably necessary to prevent double recovery, fraud or unauthorized use. We will not penalize you merely for exercising a lawful dispute or chargeback right.
8. Tickets, refunds and account deletion. Upcoming tickets and QR codes are ordinarily accessible in your VIVEX account. If you request account deletion before an upcoming event, contact legal@vivexevent.com so we can arrange delivery of your existing tickets and QR codes by email and send any subsequently released event address, where feasible. We will not make account retention a condition of exercising a legal deletion right.
Card refunds may still be processed to the original payment method after account deletion. If an AX8 refund becomes payable after deletion, we will notify you using available contact information and provide a process to claim it without reactivating your account. The ordinary claim period described in the AX8 Rewards Terms is 30 days from our notice, but unclaimed property and other applicable laws control whether, when and how funds or tokens may be disposed of or remitted. We retain records only as described in the Privacy Policy and as necessary for legal and transactional obligations.
9. Consumer rights; order of precedence. These terms supplement the VIVEX Terms of Service, AX8 Rewards Terms and Privacy Policy. If an event-specific term conflicts with a mandatory consumer protection or an express full-refund promise in this policy, the mandatory protection or more favorable express promise controls. Nothing in this disclosure waives non-waivable rights under federal, state or local law.
10. Contact. Customer service and refunds: info@vivexevent.com. Legal and privacy: legal@vivexevent.com. VIVEX EVENT, Inc., 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801.
Last updated: October 9, 2026
These terms govern AX8 rewards earned, recorded, redeemed and transferred through the VIVEX app and vivexevent.com (collectively, “VIVEX”). VIVEX EVENT, Inc. (“VIVEX,” “we,” “us”) administers this program. AX8 earned through AVRIO is governed by AVRIO ONE, Inc.’s separate terms. These Terms supplement the VIVEX Terms of Service, Privacy Policy, and applicable payment and refund disclosures. Mandatory legal rights prevail if these Terms conflict with applicable law.
1. Nature of AX8. AX8 is a blockchain-based digital token offered through eligible activities. It is not offered by VIVEX as an investment, bank deposit, insured balance, or promise of profit. Its price may fluctuate substantially, including to zero. Availability of a market, liquidity, convertibility, or any particular price is not guaranteed. No statement here determines AX8’s classification under securities, commodities, payments, money-transmission, tax or other law. VIVEX does not provide investment, tax or legal advice. An in-app balance is a contractual record of eligible rewards, not a self-custodied blockchain wallet or a representation that specific tokens have been segregated for you.
2. Reward calculation and displayed rates. Where a reward is stated in U.S. dollars or as a percentage of an eligible purchase, the AX8 quantity is calculated using the rate and methodology disclosed in the app at the time the reward is credited. If a reliable rate is unavailable, the reward may remain pending; we will not substitute an undisclosed rate. Rates can change between earning, crediting, redemption and transfer. Displayed estimated values are not guarantees of cash value.
3. Voluntary participation and financial-incentive notice. Participation in each rewards activity is voluntary. Before a user first joins a reward activity, VIVEX will present these Terms and the applicable Notice of Financial Incentive, including material conditions and withdrawal instructions. Participation in one activity does not automatically enroll a user in unrelated activities. VIVEX will obtain any consent required by applicable privacy or marketing law. Users may stop future participation without surrendering validly earned rewards.
4. Eligible activities and limits.
Age-restricted rewards require satisfaction of the displayed legal age threshold; self-attestation alone may be insufficient where verification is legally required. No reward is guaranteed for an activity not completed under its published conditions.
5. Review, pending status and corrections. Some rewards remain pending for verification, generally targeted within 48 hours; this is an estimate, not a guarantee. Pending rewards are unavailable for redemption or transfer. We may deny or correct duplicate, erroneous, fraudulent or ineligible rewards, including rewards related to refunded tickets. We will not confiscate unrelated, legitimately earned rewards as a penalty. Where reasonably practicable, we will explain an adverse determination and offer a way to dispute it at legal@vivexevent.com. Applicable consumer protections and recordkeeping duties remain in effect.
6. Redeeming AX8 and external transfers. Where offered, AX8 may be used toward eligible tickets or a prepaid membership month at the AX8 quantity and exchange rate displayed before confirmation. A prepaid AX8 membership does not automatically renew. External wallet transfers have no VIVEX-imposed minimum; applicable network or technical limits may still affect a transaction and are disclosed before submission. Transfers are subject to eligibility, identity/security review and applicable law; VIVEX generally aims to process requests within 48 hours. VIVEX currently pays network transaction fees, subject to prospective notice of changes. We may delay or decline a transfer where reasonably necessary for security, fraud prevention, sanctions compliance, legal requirements or technical failure and will explain when legally permitted. Rejected transfers are restored to the user’s eligible in-app or post-deletion claim balance. Blockchain transfers generally cannot be reversed once confirmed. Users must verify wallet network and address; sending to an incorrect or incompatible address can cause permanent loss. VIVEX does not redeem AX8 for U.S. dollars or promise an external exchange will do so.
7. Wallet security, blockchain and taxes. Users are responsible for safeguarding private keys and recovery phrases of self-custodied wallets. Never share those credentials with VIVEX or anyone claiming to act for it. Public blockchain records, including wallet addresses and transfers, may be permanent and publicly visible. AX8 rewards, transactions or dispositions may have tax consequences; users are responsible for their tax obligations. We may collect information and provide reports where required by law.
8. Leaving a program and privacy choices. You may stop participating at any time. For requests concerning personal information used in rewards, contact legal@vivexevent.com and consult the Privacy Policy. Privacy deletion requests may be subject to legal record-retention exceptions. Stopping participation does not itself extinguish a valid released AX8 balance.
9. Account deletion and outstanding rewards. Before account deletion, VIVEX will show released and pending AX8 balances and offer a transfer of the released balance to an eligible self-custodied wallet, without a VIVEX-imposed minimum. If you delete without transferring, you may request your released balance by emailing legal@vivexevent.com from your registered email within 30 days after deletion, subject to reasonable identity and wallet verification. Pending rewards will continue to be reviewed; if approved after deletion, a new 30-day claim period begins when we email notice of approval. If a previously requested transfer fails or is rejected, its restored balance receives a new 30-day claim period from our email notice. We will not deem an email undeliverable or a missed contractual deadline to waive rights protected by applicable unclaimed-property, consumer or other law. After a contractual claim window, we handle outstanding balances under applicable law, including required notice, dormancy and escheat rules where applicable; we do not automatically confiscate or erase legally owed property. We do not pay cash for AX8. Already completed external wallet transfers are unaffected. A new VIVEX account does not automatically inherit an old balance.
10. Misuse and enforcement. One account per person unless expressly authorized. Bots, spoofed location, sham engagement, fabricated posts or follows, self-referrals, duplicate accounts, exploitation of technical errors, money laundering and other unlawful activity are prohibited. VIVEX may withhold disputed rewards while investigating, reverse improperly credited rewards, restrict transfers, suspend accounts, or report suspected unlawful activity as legally permitted. Enforcement will be proportionate and will not eliminate mandatory refund, privacy or property rights.
11. Changes, suspension and expiration. We may prospectively modify eligible activities, rates, limits and program availability, with advance notice of material adverse changes where required by law. Changes will not retroactively reduce validly released rewards except to correct an error, fraud or a reversed underlying purchase, subject to applicable law. AX8 currently has no program expiration date. Before introducing expiration, inactivity restrictions or ending the program, we will provide at least 30 days’ advance notice, or longer if required by law, and a lawful opportunity to redeem or claim eligible balances. Notice alone does not permit forfeiture prohibited by law.
12. Disputes, controlling terms and contact. Questions, transfer issues and reward disputes: legal@vivexevent.com. These Terms are subject to the dispute provisions of the VIVEX Terms of Service, except where mandatory law provides otherwise. In the event of a conflict concerning ticket or membership refunds, the Tickets, Memberships, Payments and Refunds disclosure controls the refund entitlement; these AX8 Terms govern AX8 delivery and post-deletion claims only to the extent lawful. VIVEX EVENT, Inc., 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801.
Last updated: October 9, 2026
This policy explains what personal information VIVEX EVENT, Inc. collects through the VIVEX app (vivexapp.com) and vivexevent.com, why we use it, who receives it, how long we keep it, and the choices you have. We do not sell your personal information and we do not share it for targeted advertising.
1. Information we collect
| Information | When we collect it | Why we use it |
|---|---|---|
| Name, email, profile photo, date of birth, optional gender | When you create or edit your account | Run your account, confirm you are 18+, Spark matching |
| Events you host and their ticket sales | When you create an event | List and sell your event, pay you |
| Tickets, orders and check-ins | When you buy a ticket or RSVP, and when it is scanned | Issue and check tickets, refunds, attendance rewards |
| Membership plan and your consent to automatic renewal | When you choose a plan | Run your plan and billing |
| Spark profile, location while Spark is on, messages, gifts and reports | When you use Spark | Show people nearby, connect matches, keep Spark safe |
| ARIA messages and relevant context | When you chat with ARIA | Answer your questions |
| Saved preferences you share with ARIA | When you tell ARIA something about yourself | Personalize later answers |
| Game-day reminders | When you ask ARIA to remind you | Mention them when you chat with ARIA |
| Approximate location | When you allow location access | Show nearby events and sponsors |
| Reward activity, Social Earn post links and follower counts, social usernames you give | When you earn rewards | Pay rewards, enforce limits, prevent fraud |
| Referral details | When you join through or share a referral link | Pay referral rewards once |
| Wallet address | When you request a transfer | Send AX8 transfers you request |
| Device and usage information | When you use VIVEX | Keep VIVEX working, secure and improving |
| Record of your acceptance of our Terms and policies: date and time, IP address, device and browser type, policy version, and your age confirmation | When you accept our Terms and policies, including updated versions | Keep proof of what you agreed to and when |
We never receive your full card number; card payments are handled by our payment processor. Information may come directly from you, automatically from your use of the service, or from event organizers, referral participants, and service providers when needed to operate requested features. Device and usage information may include IP address, device identifiers, browser details, diagnostic logs, and app interactions. We use this information for service delivery, security, fraud prevention, troubleshooting, and improvement—not for cross-context behavioral advertising.
2. ARIA. ARIA uses artificial intelligence and may consult public information to answer questions. Responses may be inaccurate or outdated. To provide answers and personalization, we process your messages and relevant context, which may include saved preferences and approximate location. We may disclose this information to service providers that help operate ARIA.
VIVEX does not store your ARIA conversation history on its servers. Chats remain on your device until cleared. Saved preferences and other account, transaction, and reward records are retained as described in this Privacy Policy. Service providers may retain information for limited periods under their own applicable contractual and legal obligations. Do not submit sensitive information to ARIA unless needed for your request. ARIA responses should not be treated as professional medical, legal, or financial advice.
When ARIA shows places, it uses Google Maps, and Google's Privacy Policy applies to that use.
3. Sharing with AVRIO ONE, Inc. AVRIO ONE, Inc. is a separate company. We share limited information with it only for features both apps use:
| Feature | What is shared | Why |
|---|---|---|
| ARIA | Saved preferences linked to the same verified email | So ARIA knows you in both apps |
| Sponsored-ad rewards | Your email and which ads you earned from | Sponsors are managed by AVRIO; each ad pays you only once across both apps |
| Ad sharing | Your email, to find your AVRIO referral code | So shared ad links credit you |
| Event staff | What you send when you ask for staff | Staff are listed and booked on AVRIO, under its own policies |
| AX8 | Reward and transfer records | The same token is used in both apps |
4. Other recipients
Spark in detail. Spark is off until you turn it on. While it is on, we save your current location so we can show you to other Spark users within roughly 2,500 feet, and show them to you. Other users see your Spark profile and approximate distance, never your exact location or address. Ghost mode hides you from other Spark users, and while it is on (or Spark is off) your location is not saved for Spark. If you connect with someone, they see the messages and gifts you send them. Reports are reviewed by our team to keep Spark safe.
Tickets, check-ins and organizers. When you get a ticket, we keep your order, ticket type, QR code and check-in status. The organizer of that event sees your name, email, ticket type and whether you checked in, and may use them only to run the event. Your ticket records are kept for the period in section 5, even after you delete your account, because organizers and our accounting need them.
5. How long we keep information
| Information | How long VIVEX keeps it |
|---|---|
| Account and profile | While your account is open; deleted when you delete your account |
| ARIA saved preferences | Until you ask ARIA to forget them, email us, or delete your account |
| ARIA conversation history | Not stored on our servers; on your device until you clear it |
| Game-day reminders | Deleted the day after the game, or when you delete your account |
| Spark location | Only while needed for Spark's nearby features |
| Spark messages and reports | As long as needed to run Spark and keep it safe |
| Ticket, order, payment, membership, reward and AX8 records | 7 years, for accounting, tax, fraud prevention and legal claims. The ordinary email claim window lasts 30 days after account deletion; rewards approved later and AX8 from a rejected transfer have their own 30-day window from our email about them. We retain records necessary to complete claims, resolve transfers, and meet applicable accounting, legal and unclaimed-property obligations under our approved retention schedule. |
| Terms-acceptance records | While your account is open and for 7 years after, to show what you agreed to |
| Backups | Overwritten on a rolling basis |
Retention by service providers is separate from ours. Service providers keep information only as long as needed to provide their services to us, under their contracts with us. Some keep it for a limited time to detect abuse or meet their legal duties. AX8 transfers recorded on the public blockchain cannot be deleted by anyone.
6. Deleting your account. When you delete your account in the app, we delete your profile and your ARIA saved preferences and reminders, and a card membership stops renewing. Deleting your account is not treated as giving up your rewards: the ordinary email claim window lasts 30 days after account deletion; rewards approved later and AX8 from a rejected transfer have their own 30-day window from our email about them, as explained in the AX8 Rewards Terms. Tickets and the records organizers need for your tickets are kept. If you have a ticket for an upcoming event, Tickets, Memberships, Payments and Refunds (section 8) explains how you keep access to it. We retain records necessary to complete claims, resolve transfers, and meet applicable accounting, legal and unclaimed-property obligations under our approved retention schedule. You may also request deletion of eligible personal information by emailing legal@vivexevent.com.
If you also use AVRIO. ARIA uses one set of saved preferences and reminders for the same verified email in both apps. Deleting your VIVEX account therefore also deletes those ARIA preferences and reminders in the AVRIO app. Your AVRIO account, its AX8 and its other information are not affected; AVRIO ONE, Inc. handles those under its own policies.
7. Your choices
8. California privacy rights. This section describes rights under California law to the extent that law applies to VIVEX and the information at issue. The categories of information collected, their sources, purposes, disclosures, and retention periods appear in Sections 1–5. We do not knowingly sell or share personal information of consumers under 16. We do not use or disclose sensitive personal information for purposes that trigger a right to limit under California law. If that changes, we will provide the required notice and choice. If you live in California and the California Consumer Privacy Act applies to us, you have the right to:
We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined under California law. We do not use sensitive personal information to infer characteristics about you. Where applicable, we recognize legally required opt-out preference signals; because we do not sell or share personal information for cross-context behavioral advertising, such signals do not change our current practices. If our practices change, we will update this notice and provide legally required choices before doing so.
How to make a request: email legal@vivexevent.com from your account email, or tell us which account it concerns. For requests to know, copy, correct or delete, we verify identity using a method appropriate to the sensitivity of the request, which may include confirming control of your account email and requesting additional information when reasonably necessary. Do not email identity documents unless specifically requested through a secure process. We do not require identity verification for requests to limit the use of sensitive information, though we may decline a request we reasonably believe is fraudulent and will tell you why. An authorized agent may make a request for you with your signed permission.
| Request | We confirm we received it | We complete it |
|---|---|---|
| Know, copy, correct or delete | Within 10 business days | Within 45 calendar days. If we need more time, we tell you why within those 45 days and finish within 90 days in total. |
| Limit use of sensitive information | — | Within 15 business days |
9. Notice of Financial Incentive (AX8 rewards).
10. Security and international processing. We and our service providers may process information in the United States and other locations where they operate, subject to applicable legal safeguards. We use reasonable safeguards to protect your information, but no system is perfectly secure. You are responsible for your wallet and its keys.
11. Children. VIVEX is for adults 18 and older. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it.
12. Changes and contact. We may update this policy when our practices or applicable requirements change. Material changes will be communicated as required by law. We will update the date above and tell you about important changes in the app or by email. Privacy questions or requests: legal@vivexevent.com, or VIVEX EVENT, Inc., 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801.
Last updated: October 9, 2026
This Acceptable Use Policy ("Policy") forms part of the VIVEX Terms of Service and applies to the VIVEX app, vivexapp.com, vivexevent.com, and associated features, including ARIA, Spark, events, ticketing and AX8 rewards (collectively, "VIVEX"). Capitalized terms not defined here have the meanings in the Terms of Service and applicable supplemental terms. You must comply with applicable laws and this Policy. If a supplemental policy imposes more specific restrictions, those restrictions also apply.
1. Rewards, referrals, accounts and AX8 — you may not:
2. ARIA and AI features — you may not:
3. Events, organizers and tickets — you may not:
4. Spark, messaging and personal safety — you may not:
5. Content, intellectual property and lawful conduct — you may not:
6. Platform integrity and security — you may not:
7. Enforcement and appeals.
8. Reporting and contact.
9. Changes to this Policy.
VIVEX EVENT, Inc. | 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801 | legal@vivexevent.com
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VIVEX aims to make its app and vivexevent.com usable with assistive technologies. WCAG 2.1 Level AA is a design target, not a guarantee of current conformance. For help, email info@vivexevent.com with "Accessibility" in the subject. We aim to respond within two business days; this is a service target, not a guarantee.
VIVEX is committed to providing people who are blind, have low vision, or use assistive technology a substantially equivalent opportunity to access their respective digital services, subject to applicable law. No user will be denied access solely because they use a screen reader, magnification, keyboard, switch control, voice control or other assistive technology. Accessibility requests and complaints will not result in retaliation.
VIVEX uses WCAG 2.1 Level AA as their current design target for applicable websites and app experiences, with WCAG 2.2 Level AA considered in ongoing improvements. These are goals, not representations that every screen or feature currently conforms. Accessibility testing should include keyboard-only use, iOS VoiceOver, Android TalkBack where applicable, text enlargement, high contrast, focus order, meaningful control names, error announcements and accessible authentication. Material barriers identified through testing or user reports should be triaged and remediated according to severity and feasibility.
VIVEX aims to make registration, sign-in, account settings, profiles, feeds, posts, comments, Stories, polls, private messages, reporting, blocking, notifications, rewards and account deletion operable with supported assistive technologies. Interactive elements should have programmatically available names, roles and states; navigation and reading order should be logical; essential actions should not depend solely on color, gestures, sound or visual positioning. Time-limited content and controls should be evaluated for accessible alternatives where required.
VIVEX should provide or support meaningful alternative text for functional and informative images where feasible, and encourage members to describe images they upload. Decorative images should not create unnecessary screen-reader noise. Where applicable, prerecorded video should support captions, and important visual information should be conveyed through accessible descriptions or an equivalent alternative where required. ARIA writing, image and flyer features should expose accessible controls and explain when AI-generated visual content may lack reliable descriptions. Automatically generated descriptions may be inaccurate and should not be treated as verified facts.
VIVEX aims to provide accessible ways to discover events, review ticket terms and fees, select tickets, complete purchases, receive confirmations and retrieve admission information. If a seating chart, CAPTCHA, QR code, visual verification or payment flow creates a barrier, users may request a reasonable alternative where required and feasible. Event venue accommodations are generally controlled by event organizers or venues; VIVEX will direct or coordinate requests where practicable. Ticketmaster, Viator and other external partners control their own services and accessibility practices; users may also contact those providers directly.
For VIVEX accessibility assistance, email info@vivexevent.com with "Accessibility" in the subject. Users may request assistance with accessible documents, event information, tickets or essential transactions. VIVEX aims to acknowledge accessibility inquiries within two business days; this is a service target, not a guaranteed resolution deadline. Requests will be considered individually, and reasonable alternatives will be explored where appropriate.
Users should not be required to disclose a medical diagnosis to report an accessibility barrier. Information voluntarily submitted with an accessibility request should be handled under the applicable Privacy Policy and used only as reasonably necessary to address the request, manage the case, meet legal duties and maintain records. Accessibility complaints may also be submitted through ordinary support channels. Users retain any rights and remedies provided by applicable disability-access, consumer-protection and privacy laws.
VIVEX will review this policy as their products and legal obligations evolve.
VIVEX Social Policy
Version 7.5 · VIVEX EVENT, Inc. · Last updated October 21, 2026 · Supersedes version 7.4
This policy supplements the VIVEX Terms of Service, AX8 Rewards Terms, Privacy Policy, Acceptable Use Policy, Cookies and Advertising Policy and Help Center. Provisions not addressed here remain unchanged.
1. VIVEX Terms of Service
Acceptance and related policies (§2). The VIVEX Social rules in section 11A also apply whenever you use VIVEX Social.
ARIA AI assistant (§7). ARIA may save preferences and game-day reminders when requested; ARIA reminders are mentioned in chat only and are not sent as texts or emails. Separately, you can choose to receive VIVEX phone alerts (section 11B). ARIA can also help you write a post ("Write my post"), plan an evening ("Plan my night"), and make a picture or event flyer ("Make a picture," "Make my flyer"). These tools use Google's AI. Daily or weekly limits apply and are shown in the app; pictures and flyers share one limit that depends on your membership plan.
ARIA's writing and image features may produce inaccurate, misleading, inappropriate or incomplete results. Review and verify outputs before relying on, posting or distributing them. You are responsible for what you choose to post. Do not use these features to impersonate people, misrepresent real events, create deceptive endorsements, violate intellectual-property or privacy rights, or generate material prohibited by the Acceptable Use Policy, and do not request pictures of real people, logos or characters you do not have rights to. Disclose materially AI-generated or altered media where required by law, platform rules or VIVEX labeling. VIVEX does not guarantee exclusive ownership, originality or non-infringement of AI output.
ARIA identity and transparency (§7; applies to VIVEX and AVRIO ARIA interfaces). ARIA is an artificial intelligence (AI) assistant, not a person. ARIA identifies itself as AI when you start a chat and answers truthfully if asked. Messages and other inputs submitted to ARIA may be processed by AI service providers to generate responses as described in the applicable Privacy Policy. Some customer-service email replies may be drafted with ARIA assistance and will identify that assistance when used. AI-generated answers are not guaranteed to be accurate; do not rely on them for professional, legal, financial or medical decisions without independent verification.
Membership cancellation (VIVEX Terms §10 and Payments §4). You can cancel a paid membership online at any time from Membership in the VIVEX app by selecting "Cancel membership." Cancellation stops future renewal charges and ordinarily takes effect at the end of the current paid billing period, unless applicable law requires otherwise. We email a confirmation. Where offered, you may select "Keep my membership" before cancellation takes effect. You may also request cancellation by emailing info@vivexevent.com. This does not limit statutory cancellation or refund rights.
11A. VIVEX Social
VIVEX Social lets members create a profile, follow others, post text, photos, videos and music, comment, like, repost, share Stories, mark "I'm going" on events, run polls and send private messages. Social may be offered to some members before others.
Who can see what. Your Social profile (username, display name, photo, cover photo, bio, city, follower and following counts) may be visible to other VIVEX members. Before posting, you can choose the audience offered in the app, including Everyone or Followers only. Anyone who obtains a link to an Everyone post may be able to view it without signing in, and recipients may copy or share content outside VIVEX. Privacy settings do not guarantee that others will not capture or redistribute your content. Stories stop being visible to followers after 24 hours; this does not mean the underlying data is immediately deleted (see the Privacy Policy). When you mark "I'm going," your followers can see it and everyone sees the total count. Poll votes are shown to members as totals only. Do not post information you are not comfortable sharing with the audience you select.
Private messages. Private messages are intended for the recipients you choose. You can message members you follow who also follow you, subject to blocking controls. Do not use messages to send spam, threats or unwanted sexual content. You can block or report anyone. VIVEX processes message data to deliver messages, prevent abuse, maintain security, comply with law and respond to valid legal process, as described in the Privacy Policy. When a message is reported, our team sees the reason you give, not the conversation.
Music and videos. Post only music, videos and photos you made or have the rights to share. Songs may be up to 5 minutes. Videos that are uploaded but never posted are deleted after 24 hours.
Partner events. Some events come from partners such as Ticketmaster and Viator. Tickets and tours for those events are sold by the partner under its own terms, and the partner controls prices, availability and terms. VIVEX may earn a commission when you buy through these links.
Sharing sponsor ads. You may share an AVRIO sponsor ad to your profile when the app offers it. It stays labeled "Sponsored." If you receive AX8, commissions, free benefits or anything else of value for posting, sharing or endorsing a brand or event, you must clearly disclose that connection where required; the Sponsored label on the original ad may not be enough for every endorsement.
Available for hire. If you are an approved AVRIO staffing provider using the same email, you can turn "Available for hire" on or off in VIVEX. On shows you on the AVRIO map, staffing list and ARIA; off hides you. To do this, VIVEX EVENT, Inc. shares your email and the switch setting with AVRIO ONE, Inc., and AVRIO returns your approval status and booking link. Bookings are made through AVRIO under AVRIO ONE, Inc.'s terms. Turning the switch off takes effect within the period shown in the app.
Invites. If you join with someone's invite link, you will automatically follow that member. This is shown to you before you finish registering, and you can unfollow at any time from their profile. Referral rewards may apply under the AX8 Rewards Terms.
Moderation. We may hide or remove posts, comments, Stories or profiles that break these Terms or the Acceptable Use Policy, mark verified accounts, and suspend a member from Social. Section 14 (Enforcement and appeals) applies.
11B. Phone alerts and app updates
Phone alerts are optional. If you turn them on, VIVEX sends notifications about follows, likes, comments, mentions, messages and similar activity to the device you choose. You can manage or turn them off in the app or your device settings, subject to platform capabilities. VIVEX may check for and install updates to maintain security and functionality. Updates may temporarily interrupt app use or require a reload or restart; where supported, VIVEX tries to avoid interrupting active tasks.
Sponsored content (§12). Sponsor ads that members share to their Social profile remain clearly labeled as sponsored. Members who receive value for sharing or endorsing must disclose that connection as described in section 11A. VIVEX and participating sponsors follow applicable advertising, endorsement and consumer-protection rules. Links to partner events may earn VIVEX a commission.
User content and permissions (§13). You keep ownership of content you create and post, subject to rights held by others. By submitting content, you grant VIVEX a nonexclusive, worldwide, royalty-free license to host, store, reproduce, adapt for technical formatting, display and distribute it only as reasonably necessary to operate, secure and improve the VIVEX services and to show it to the audience you choose, subject to your settings and the Privacy Policy. VIVEX will not use your content in external advertising or promotional campaigns without your separate permission or another appropriate legal basis.
This license ends when content is deleted from active services, except for lawful retention, backups, distribution you previously authorized and copies beyond VIVEX's control. When you delete a post, it is removed from VIVEX and reposts of it stop showing, but copies others already saved or shared outside VIVEX are outside our control.
2. VIVEX AX8 Rewards Terms
Eligible Social activities and limits (§4).
Some Social rewards require an account at least 7 days old, a profile in good standing, and review by our team before release. Banner ads never pay rewards.
AX8 rewards are promotional incentives, not guaranteed income or a promise of future value. Eligibility, amounts, daily caps, release timing, supported regions and any transfer, redemption or wallet requirements are governed by these Terms and the in-app disclosures in effect when the activity occurs, subject to applicable law. AX8 may fluctuate in value and may be worth nothing; VIVEX does not promise liquidity, convertibility or appreciation. Any taxes are the member's responsibility.
Misuse and enforcement (§10). Prohibited: fake likes, follows, views or poll votes; buying or trading engagement; reposting or re-uploading content to farm rewards; and posting other people's videos or music as your own. VIVEX may review, delay, deny, reverse or recover rewards connected to refunds, duplicate activity, suspected fraud, bots, purchased engagement, technical errors or policy violations. You may appeal through VIVEX support.
3. VIVEX Privacy Policy
Our commitment is unchanged: we do not sell personal information or share it for targeted advertising.
Information we collect for Social (§1).
ARIA writing and pictures. When you use Write my post, Plan my night, Make a picture or Make my flyer, we send your request, and any picture you ask ARIA to change, to Google to create the result. Google processes this data as our service provider under its terms for business customers, for the purpose of generating your result, and retains it as set out in those terms and our configuration. We do not permit your requests to be used to train Google's general models where our agreement allows us to restrict this. Pictures you discard are not posted. Please do not include other people's personal information in these requests.
Sharing with AVRIO ONE, Inc. (§3).
Other recipients (§4). Other members and the public: your Social profile, Everyone posts, comments and reposts are visible to members, and Everyone posts may be opened by anyone with the link. Followers-only posts and Stories are visible to your followers. Private messages are delivered only to the people you message, though recipients may keep or share copies.
Service providers, grouped by function: AI processing (including Google for ARIA writing and pictures), hosting and data storage, video hosting, payment processing, maps and location, email and communications, and phone-alert delivery (the push service run by your browser or device maker).
Private messages and reports. Our team does not routinely read private messages. When you report a member or message, we see the reason you write and may restrict the reported account from Social. We may access or disclose messages where needed to protect safety or security, or where the law or valid legal process requires it.
How long we keep Social information (§5).
Deleting your account (§6). Deleting your account removes your VIVEX Social profile and content from public display and deletes your posts, comments, likes, reposts, follows, Stories, "I'm going" marks, poll votes, phone-alert settings and private conversations from active systems. Your photos and videos stop being shown anywhere in VIVEX; underlying files and backups may persist for a limited period before deletion. We keep reports, safety records, transaction records and information we are legally required or permitted to retain. Copies other people saved or shared outside VIVEX are outside our control.
Your choices (§7).
California privacy rights (§8). We use the contents of private messages only to deliver them, keep VIVEX safe and secure, and comply with law.
Notice of Financial Incentive (§9).
4. VIVEX Acceptable Use Policy
This policy covers VIVEX Social. The ban on sexually explicit content applies to posts, Stories and messages.
4A. VIVEX Social, posts, Stories and messages. Members must meet the minimum age and eligibility requirements published by VIVEX. You may not:
Enforcement and appeals (§7). VIVEX may suspend a member from VIVEX Social while their other VIVEX features (tickets, events, rewards) continue.
Reporting and contact (§8). Use the in-app report and block controls on posts, comments, profiles, messages and Spark.
5. VIVEX Cookies and Advertising
Functional cookies and storage also support phone-alert permission and checking for a new app version.
How sponsored advertising works (§3). Members may share an AVRIO sponsor ad to their VIVEX Social profile when the app offers it. The ad stays labeled "Sponsored." Members who receive value for sharing must disclose it where required. Sponsors receive totals only (views and rewards paid), never your name, email or location. Banner ads never pay rewards.
Some events and tours come from partners such as Ticketmaster and Viator. When you buy through these links, the partner may pay VIVEX a commission. The partner sets prices, availability and terms, and handles your purchase under its own terms and privacy policy.
Partner links carry a referral code that tells the partner the visit came from VIVEX. This code identifies VIVEX, not you; the partner may collect other information under its own policies once you arrive on its site.
6. VIVEX Help Center: VIVEX Social
California privacy and communications disclosures
We do not disclose customers' personal information to third parties for those third parties' own direct marketing purposes. California residents may direct questions about this practice to legal@vivexevent.com. Applicable California privacy rights, request methods, verification and appeal rights are described in the VIVEX Privacy Policy. Marketing emails identify VIVEX EVENT, Inc., include a valid mailing address and an unsubscribe mechanism. We honor opt-out requests within the time required by applicable law; transactional, account, ticket, payment and security messages may continue where permitted.
Text messages (SMS)
We do not currently send marketing or other text messages (SMS). If we introduce SMS communications, we will obtain consent where required before sending them and provide an appropriate way to opt out, including replying STOP where supported. Using a "Share by text" feature opens your own device's messaging application; you choose whether to send the message and to whom. This statement describes current practices and does not replace any legally required SMS consent disclosures.
Chats and recordings
We do not currently use session-replay tools to record users' screens, clicks or typing on our websites or apps. We do not permit outside companies to listen to member-to-member conversations for their own purposes. Messages submitted to ARIA are processed by AI service providers as needed to generate responses, as described in the applicable Privacy Policy. Private messages may be stored for delivery and handled under the retention, safety and legal exceptions described in that policy.
VIVEX Social Policy, version 7.5. Last updated October 21, 2026. Supersedes version 7.4. · VIVEX EVENT Team