Privacy Policy

Last updated: October 9, 2026

This policy explains what personal information VIVEX EVENT, Inc. collects through the VIVEX app (vivexapp.com) and vivexevent.com, why we use it, who receives it, how long we keep it, and the choices you have. We do not sell your personal information and we do not share it for targeted advertising.

1. Information we collect

Information	When we collect it	Why we use it
Name, email, profile photo, date of birth, optional gender	When you create or edit your account	Run your account, confirm you are 18+, Spark matching
Events you host and their ticket sales	When you create an event	List and sell your event, pay you
Tickets, orders and check-ins	When you buy a ticket or RSVP, and when it is scanned	Issue and check tickets, refunds, attendance rewards
Membership plan and your consent to automatic renewal	When you choose a plan	Run your plan and billing
Spark profile, location while Spark is on, messages, gifts and reports	When you use Spark	Show people nearby, connect matches, keep Spark safe
ARIA messages and relevant context	When you chat with ARIA	Answer your questions
Saved preferences you share with ARIA	When you tell ARIA something about yourself	Personalize later answers
Game-day reminders	When you ask ARIA to remind you	Mention them when you chat with ARIA
Approximate location	When you allow location access	Show nearby events and sponsors
Reward activity, Social Earn post links and follower counts, social usernames you give	When you earn rewards	Pay rewards, enforce limits, prevent fraud
Referral details	When you join through or share a referral link	Pay referral rewards once
Wallet address	When you request a transfer	Send AX8 transfers you request
Device and usage information	When you use VIVEX	Keep VIVEX working, secure and improving
Record of your acceptance of our Terms and policies: date and time, IP address, device and browser type, policy version, and your age confirmation	When you accept our Terms and policies, including updated versions	Keep proof of what you agreed to and when

We never receive your full card number; card payments are handled by our payment processor. Information may come directly from you, automatically from your use of the service, or from event organizers, referral participants, and service providers when needed to operate requested features. Device and usage information may include IP address, device identifiers, browser details, diagnostic logs, and app interactions. We use this information for service delivery, security, fraud prevention, troubleshooting, and improvement—not for cross-context behavioral advertising.

2. ARIA. ARIA uses artificial intelligence and may consult public information to answer questions. Responses may be inaccurate or outdated. To provide answers and personalization, we process your messages and relevant context, which may include saved preferences and approximate location. We may disclose this information to service providers that help operate ARIA.

VIVEX does not store your ARIA conversation history on its servers. Chats remain on your device until cleared. Saved preferences and other account, transaction, and reward records are retained as described in this Privacy Policy. Service providers may retain information for limited periods under their own applicable contractual and legal obligations. Do not submit sensitive information to ARIA unless needed for your request. ARIA responses should not be treated as professional medical, legal, or financial advice.

When ARIA shows places, it uses Google Maps, and Google's Privacy Policy applies to that use.

3. Sharing with AVRIO ONE, Inc. AVRIO ONE, Inc. is a separate company. We share limited information with it only for features both apps use:

Feature	What is shared	Why
ARIA	Saved preferences linked to the same verified email	So ARIA knows you in both apps
Sponsored-ad rewards	Your email and which ads you earned from	Sponsors are managed by AVRIO; each ad pays you only once across both apps
Ad sharing	Your email, to find your AVRIO referral code	So shared ad links credit you
Event staff	What you send when you ask for staff	Staff are listed and booked on AVRIO, under its own policies
AX8	Reward and transfer records	The same token is used in both apps

4. Other recipients

• Organizers of events you get tickets for receive your name, email, ticket type and check-in status.
• Spark matches see your Spark profile and the messages you send them.
• Service providers that help us operate VIVEX, grouped by function: AI processing, hosting and data storage, payment processing, maps and location services, and email and communications. They are contractually restricted in how they may use the information, subject to applicable law.
• Advertisers receive totals only: plays, the number of people who earned, and taps on their links. Never your name, email or location.
• The public blockchain permanently records AX8 transfers to your wallet, including your wallet address.
• Legal and safety: when the law requires it, to protect people's safety or our rights, or as part of a merger or sale of the business.

Spark in detail. Spark is off until you turn it on. While it is on, we save your current location so we can show you to other Spark users within roughly 2,500 feet, and show them to you. Other users see your Spark profile and approximate distance, never your exact location or address. Ghost mode hides you from other Spark users, and while it is on (or Spark is off) your location is not saved for Spark. If you connect with someone, they see the messages and gifts you send them. Reports are reviewed by our team to keep Spark safe.

Tickets, check-ins and organizers. When you get a ticket, we keep your order, ticket type, QR code and check-in status. The organizer of that event sees your name, email, ticket type and whether you checked in, and may use them only to run the event. Your ticket records are kept for the period in section 5, even after you delete your account, because organizers and our accounting need them.

5. How long we keep information

Information	How long VIVEX keeps it
Account and profile	While your account is open; deleted when you delete your account
ARIA saved preferences	Until you ask ARIA to forget them, email us, or delete your account
ARIA conversation history	Not stored on our servers; on your device until you clear it
Game-day reminders	Deleted the day after the game, or when you delete your account
Spark location	Only while needed for Spark's nearby features
Spark messages and reports	As long as needed to run Spark and keep it safe
Ticket, order, payment, membership, reward and AX8 records	7 years, for accounting, tax, fraud prevention and legal claims. The ordinary email claim window lasts 30 days after account deletion; rewards approved later and AX8 from a rejected transfer have their own 30-day window from our email about them. We retain records necessary to complete claims, resolve transfers, and meet applicable accounting, legal and unclaimed-property obligations under our approved retention schedule.
Terms-acceptance records	While your account is open and for 7 years after, to show what you agreed to
Backups	Overwritten on a rolling basis

Retention by service providers is separate from ours. Service providers keep information only as long as needed to provide their services to us, under their contracts with us. Some keep it for a limited time to detect abuse or meet their legal duties. AX8 transfers recorded on the public blockchain cannot be deleted by anyone.

6. Deleting your account. When you delete your account in the app, we delete your profile and your ARIA saved preferences and reminders, and a card membership stops renewing. Deleting your account is not treated as giving up your rewards: the ordinary email claim window lasts 30 days after account deletion; rewards approved later and AX8 from a rejected transfer have their own 30-day window from our email about them, as explained in the AX8 Rewards Terms. Tickets and the records organizers need for your tickets are kept. If you have a ticket for an upcoming event, Tickets, Memberships, Payments and Refunds (section 8) explains how you keep access to it. We retain records necessary to complete claims, resolve transfers, and meet applicable accounting, legal and unclaimed-property obligations under our approved retention schedule. You may also request deletion of eligible personal information by emailing legal@vivexevent.com.

If you also use AVRIO. ARIA uses one set of saved preferences and reminders for the same verified email in both apps. Deleting your VIVEX account therefore also deletes those ARIA preferences and reminders in the AVRIO app. Your AVRIO account, its AX8 and its other information are not affected; AVRIO ONE, Inc. handles those under its own policies.

7. Your choices

• Profile: view and edit it in the app.
• Location: turn it off in your device settings; nearby features will stop.
• Spark: turn Spark off or use Ghost mode to hide from other Spark users, and report or block anyone.
• ARIA: say "forget that" to remove one preference; email legal@vivexevent.com to remove all of them.
• Rewards: stop taking part at any time.
• Your information: ask for a copy, a correction or deletion at legal@vivexevent.com.
• Your account: delete it in the app under Profile.

8. California privacy rights. This section describes rights under California law to the extent that law applies to VIVEX and the information at issue. The categories of information collected, their sources, purposes, disclosures, and retention periods appear in Sections 1–5. We do not knowingly sell or share personal information of consumers under 16. We do not use or disclose sensitive personal information for purposes that trigger a right to limit under California law. If that changes, we will provide the required notice and choice. If you live in California and the California Consumer Privacy Act applies to us, you have the right to:

• know what personal information we collect, use and disclose, and get a copy of it
• correct inaccurate personal information
• delete your personal information, with legal exceptions
• limit our use of sensitive personal information, such as precise location, to what is needed to provide the services you request
• not be treated differently for using these rights

We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined under California law. We do not use sensitive personal information to infer characteristics about you. Where applicable, we recognize legally required opt-out preference signals; because we do not sell or share personal information for cross-context behavioral advertising, such signals do not change our current practices. If our practices change, we will update this notice and provide legally required choices before doing so.

How to make a request: email legal@vivexevent.com from your account email, or tell us which account it concerns. For requests to know, copy, correct or delete, we verify identity using a method appropriate to the sensitivity of the request, which may include confirming control of your account email and requesting additional information when reasonably necessary. Do not email identity documents unless specifically requested through a secure process. We do not require identity verification for requests to limit the use of sensitive information, though we may decline a request we reasonably believe is fraudulent and will tell you why. An authorized agent may make a request for you with your signed permission.

Request	We confirm we received it	We complete it
Know, copy, correct or delete	Within 10 business days	Within 45 calendar days. If we need more time, we tell you why within those 45 days and finish within 90 days in total.
Limit use of sensitive information	—	Within 15 business days

9. Notice of Financial Incentive (AX8 rewards).

• What we offer: AX8 for buying tickets, checking in at free events, watching sponsored videos, Social Earn posts, referrals, sponsor follows and Spark activity.
• Information involved: your account, the activity you complete, the posts and social usernames you give, and your ticket and check-in records.
• How to join: each program is optional. You join by choosing to take part (buying a ticket, checking in, tapping "Watch & earn," submitting a Social Earn post or sending a referral link). A link to this notice is shown before you earn for the first time.
• How to withdraw: stop at any time by not taking part. To also stop us using your information for rewards, email legal@vivexevent.com or delete your account. Rewards already released stay yours. If you delete your account, you can still transfer or claim them as described in the AX8 Rewards Terms.
• Value of your information: we calculate it as the revenue we received from reward-related activity over the previous 12 months, minus the rewards we paid and the cost of running the program, divided by the number of members who earned rewards in that period. We update this estimate at least once a year and will provide the current figure on request at legal@vivexevent.com.

10. Security and international processing. We and our service providers may process information in the United States and other locations where they operate, subject to applicable legal safeguards. We use reasonable safeguards to protect your information, but no system is perfectly secure. You are responsible for your wallet and its keys.

11. Children. VIVEX is for adults 18 and older. We do not knowingly collect information from anyone under 18; if we learn we have, we delete it.

12. Changes and contact. We may update this policy when our practices or applicable requirements change. Material changes will be communicated as required by law. We will update the date above and tell you about important changes in the app or by email. Privacy questions or requests: legal@vivexevent.com, or VIVEX EVENT, Inc., 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801.