Terms of Service

Last updated: October 9, 2026

Introduction and early access. Please read these Terms carefully. They govern your use of VIVEX, including tickets, memberships, payments, refunds, rewards, account deletion and dispute resolution. VIVEX is in early access until its planned public launch on January 8, 2027. Features may change or be unavailable during early access. Any change to payments, refunds or earned rewards remains subject to the applicable terms and law.

1. Who we are. The VIVEX app (vivexapp.com) and vivexevent.com (together, “VIVEX”) are operated by VIVEX EVENT, Inc., a Wyoming corporation (“VIVEX,” “we,” “us”). These Terms form an agreement between you and VIVEX EVENT, Inc.

2. Acceptance and related policies. By creating an account or using VIVEX, you accept these Terms. The Tickets, Memberships, Payments and Refunds policy; AX8 Rewards Terms; Acceptable Use Policy; and Cookies and Advertising Notice are incorporated to the extent applicable. Our Privacy Policy explains personal-information practices and is provided as a separate notice; it is not intended to waive statutory privacy rights. If a specific transaction policy conflicts with these general Terms, that policy governs the transaction unless applicable law requires otherwise. If you do not agree, do not use VIVEX.

3. Separate AVRIO company. AVRIO ONE, Inc. separately operates the AVRIO app, kiosks and avrioone.com under its own terms. VIVEX and AVRIO have shared ARIA, sponsored-ad rewards and AX8 features as described in the Privacy Policy. Event staff displayed in VIVEX may be listed and booked through AVRIO under AVRIO’s terms. Neither company assumes the other’s obligations merely because a feature is shared.

4. Eligibility. You must be 18 or older and legally capable of entering a contract. Some events and ads require age 21 or older. You must comply with applicable age and location restrictions and may not misrepresent your eligibility.

5. Accounts and security. Provide accurate, current information, maintain one account, protect your credentials and promptly report suspected unauthorized access to info@vivexevent.com. You are responsible for activities you authorize, but nothing here makes you responsible for unauthorized activity where applicable law provides otherwise.

6. Account deletion and outstanding rights. You may request account deletion through Profile or legal@vivexevent.com. Before deletion, the app offers transfer of released AX8 to your own wallet without a minimum transfer amount, subject to applicable network and compliance restrictions disclosed in the AX8 Rewards Terms. If you delete without transferring, you may claim released AX8 by email within 30 days; rewards approved later and rejected transfers have separate 30-day windows from the related notice. Expired claims and remaining balances will be handled as applicable law, including unclaimed-property law, requires; these Terms do not authorize forfeiture contrary to law. Deletion cancels future card membership renewals. For upcoming event tickets, you may request delivery by email before deletion. We retain information required for transactions, disputes, legal obligations and permitted recordkeeping. Consult the AX8 Rewards Terms, ticket policy and Privacy Policy for details.

7. ARIA AI assistant. ARIA generates AI-assisted responses and may consult public information. Outputs may be inaccurate, incomplete or outdated. Independently verify important information, including event and game times, pricing, medical, financial and legal matters. ARIA does not provide professional advice or emergency assistance; call 911 for emergencies in the United States. ARIA may save preferences and game-day reminders when requested; reminders are mentioned in chat only, not sent as push notifications, texts or emails. Sponsors do not pay to influence ARIA answers. Personal information is handled under the Privacy Policy.

8. AX8 digital rewards. AX8 is a digital reward token, not a guaranteed investment or deposit. We do not promise any market value, liquidity, redemption price or ability to sell or exchange it. An in-app AX8 balance is a platform record until a transfer is approved and completed to a wallet you control. Blockchain transfers may be irreversible and network fees, wallet risks, restrictions and taxes may apply. Nothing in these Terms determines AX8’s regulatory classification; applicable law controls. The AX8 Rewards Terms govern earning, verification, transfers, claims and reversals.

9. Events, tickets and organizers. Organizers are responsible for event descriptions, lawful permits, accessibility obligations, venue conditions, age restrictions, security and delivery of their events. VIVEX facilitates ticket sales on their behalf. Platform fees payable by organizers are Starter 15%, Pro 10% and Elite 5%, unless a separate written agreement provides otherwise. Each ticket has a unique QR code; some event addresses may be disclosed only to ticket holders. Event-specific fees, taxes, refund rules and material restrictions are shown before checkout. Organizers may not attach sponsors without VIVEX approval. VIVEX does not exclude liability for its own conduct where law prohibits exclusion.

10. Memberships and automatic renewal. Starter is free; Pro costs $9.99/month and Elite $24.99/month unless a different price is clearly disclosed before purchase. CARD MEMBERSHIPS AUTOMATICALLY RENEW EACH MONTH UNTIL CANCELED. Before purchase, we disclose renewal price, frequency, cancellation terms and any trial conversion, and obtain express affirmative consent to recurring charges separately where required. We provide an acknowledgment that can be retained, with cancellation instructions. You may cancel online in the app under Membership without unnecessary obstacles, or contact info@vivexevent.com. Cancellation stops future renewal charges; paid access ordinarily continues through the current billing period, subject to statutory refund rights and the payment policy. We send annual reminders identifying the plan, charge amount/frequency and cancellation method. We provide legally required advance notice of price changes and material changes, including applicable California timing requirements. An AX8-funded membership is a single prepaid month and does not auto-renew. Any app-store-billed subscription may also be subject to the store’s billing and cancellation process, which will be disclosed at purchase.

11. Spark. Spark is optional and lets participating adults discover and connect with nearby users. Ghost mode hides you from other Spark users; when Ghost mode is on, your location is not saved for Spark as described in the Privacy Policy. You can block or report users. Do not use Spark to harass, stalk, threaten or exploit others. We do not guarantee user identity, safety or compatibility.

12. Sponsored content. Sponsored ads, flyers and event sponsor badges are labeled “Sponsored” and “Paid for by” where applicable. Paid placements do not constitute VIVEX endorsements. Advertiser offers and claims are the advertiser’s responsibility, without limiting rights or remedies against VIVEX that cannot lawfully be excluded.

13. User content and permissions. You retain ownership of content you upload. You grant VIVEX a nonexclusive, worldwide, royalty-free license to store, reproduce, format, display and distribute that content as reasonably necessary to operate, secure and promote VIVEX and the events or posts you elect to make public. This license ends when content is removed, except for lawful archival copies, prior authorized distributions and records needed for legal obligations. You represent that you have necessary rights and permissions and that your content does not infringe others’ rights. Do not upload private or sensitive information about others without authority.

14. Enforcement and appeals. You must comply with the Acceptable Use Policy and applicable law. We may remove content, restrict features, reverse fraudulently obtained rewards, suspend or terminate accounts for violations, fraud or safety risks, with notice and a reasonable opportunity to contact support when appropriate. We will not withhold legally owed refunds, tickets or rewards solely because an account is closed. Contact info@vivexevent.com to contest an action.

15. Intellectual property. VIVEX branding, software, Spark, ARIA and related materials are owned by VIVEX or licensors. We grant you a limited, revocable, nontransferable right to use the service for its intended purposes. You may not reproduce, resell, scrape or reverse-engineer protected technology except as applicable law expressly permits.

16. Disclaimers. TO THE EXTENT PERMITTED BY LAW, VIVEX AND ARIA ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE UNINTERRUPTED OPERATION, ACCURACY OF AI OUTPUT, EVENT PERFORMANCE OR AX8 VALUE. THIS SECTION DOES NOT DISCLAIM NONWAIVABLE CONSUMER WARRANTIES OR RIGHTS.

17. Liability limits. TO THE EXTENT PERMITTED BY LAW, VIVEX IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA OR TOKEN VALUE. FOR CLAIMS SUBJECT TO A LAWFUL CONTRACTUAL CAP, VIVEX’S AGGREGATE LIABILITY IS LIMITED TO THE GREATER OF $100 OR AMOUNTS YOU PAID VIVEX IN THE 12 MONTHS PRECEDING THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW, INCLUDING TO LIABILITY THAT CANNOT BE EXCLUDED FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, PERSONAL INJURY OR STATUTORY CONSUMER RIGHTS, AS APPLICABLE.

18. Indemnification. To the extent permitted by law, you agree to defend and indemnify VIVEX against third-party claims and reasonable costs arising from your unlawful event operations, infringement, willful misconduct or material breach of these Terms. This does not require you to indemnify VIVEX for its own negligence, misconduct or violations of law, or otherwise override nonwaivable consumer protections. We will provide reasonable notice and cooperation.

19. Disputes and governing law. Wyoming law governs these Terms except where mandatory consumer-protection law of your home jurisdiction applies. Before litigation, send a written dispute description to legal@vivexevent.com and allow 30 days for a good-faith response; this informal process does not shorten any statute of limitations or prevent urgent relief. Eligible claims may be brought in small-claims court. Other claims may be brought in state or federal courts in Wyoming, except where applicable law entitles you to sue in another forum. These Terms do not require arbitration, waive class actions or waive jury trial rights.

20. Changes to Terms. We may revise these Terms prospectively. We will post an updated date and give advance notice of material changes by email or in-app notice where required. We will request renewed acceptance where required by law or when materially new obligations warrant it. Changes do not retroactively reduce vested rights, earned rewards or statutory remedies. Continued use after an effective change constitutes acceptance only where legally sufficient.

21. Contact and notices. Support: info@vivexevent.com. Legal and privacy notices: legal@vivexevent.com. Mail: VIVEX EVENT, Inc., 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801. Electronic notices may be sent to your registered email or displayed in the app, subject to applicable consent and disclosure requirements.