This policy supplements the VIVEX Terms of Service, AX8 Rewards Terms, Privacy Policy, Acceptable Use Policy, Cookies and Advertising Policy and Help Center. Provisions not addressed here remain unchanged.
Acceptance and related policies (§2). The VIVEX Social rules in section 11A also apply whenever you use VIVEX Social.
ARIA AI assistant (§7). ARIA may save preferences and game-day reminders when requested; ARIA reminders are mentioned in chat only and are not sent as texts or emails. Separately, you can choose to receive VIVEX phone alerts (section 11B). ARIA can also help you write a post ("Write my post"), plan an evening ("Plan my night"), and make a picture or event flyer ("Make a picture," "Make my flyer"). These tools use Google's AI. Daily or weekly limits apply and are shown in the app; pictures and flyers share one limit that depends on your membership plan.
ARIA's writing and image features may produce inaccurate, misleading, inappropriate or incomplete results. Review and verify outputs before relying on, posting or distributing them. You are responsible for what you choose to post. Do not use these features to impersonate people, misrepresent real events, create deceptive endorsements, violate intellectual-property or privacy rights, or generate material prohibited by the Acceptable Use Policy, and do not request pictures of real people, logos or characters you do not have rights to. Disclose materially AI-generated or altered media where required by law, platform rules or VIVEX labeling. VIVEX does not guarantee exclusive ownership, originality or non-infringement of AI output.
ARIA identity and transparency (§7; applies to VIVEX and AVRIO ARIA interfaces). ARIA is an artificial intelligence (AI) assistant, not a person. ARIA identifies itself as AI when you start a chat and answers truthfully if asked. Messages and other inputs submitted to ARIA may be processed by AI service providers to generate responses as described in the applicable Privacy Policy. Some customer-service email replies may be drafted with ARIA assistance and will identify that assistance when used. AI-generated answers are not guaranteed to be accurate; do not rely on them for professional, legal, financial or medical decisions without independent verification.
Membership cancellation (VIVEX Terms §10 and Payments §4). You can cancel a paid membership online at any time from Membership in the VIVEX app by selecting "Cancel membership." Cancellation stops future renewal charges and ordinarily takes effect at the end of the current paid billing period, unless applicable law requires otherwise. We email a confirmation. Where offered, you may select "Keep my membership" before cancellation takes effect. You may also request cancellation by emailing info@vivexevent.com. This does not limit statutory cancellation or refund rights.
VIVEX Social lets members create a profile, follow others, post text, photos, videos and music, comment, like, repost, share Stories, mark "I'm going" on events, run polls and send private messages. Social may be offered to some members before others.
Who can see what. Your Social profile (username, display name, photo, cover photo, bio, city, follower and following counts) may be visible to other VIVEX members. Before posting, you can choose the audience offered in the app, including Everyone or Followers only. Anyone who obtains a link to an Everyone post may be able to view it without signing in, and recipients may copy or share content outside VIVEX. Privacy settings do not guarantee that others will not capture or redistribute your content. Stories stop being visible to followers after 24 hours; this does not mean the underlying data is immediately deleted (see the Privacy Policy). When you mark "I'm going," your followers can see it and everyone sees the total count. Poll votes are shown to members as totals only. Do not post information you are not comfortable sharing with the audience you select.
Private messages. Private messages are intended for the recipients you choose. You can message members you follow who also follow you, subject to blocking controls. Do not use messages to send spam, threats or unwanted sexual content. You can block or report anyone. VIVEX processes message data to deliver messages, prevent abuse, maintain security, comply with law and respond to valid legal process, as described in the Privacy Policy. When a message is reported, our team sees the reason you give, not the conversation.
Music and videos. Post only music, videos and photos you made or have the rights to share. Songs may be up to 5 minutes. Videos that are uploaded but never posted are deleted after 24 hours.
Partner events. Some events come from partners such as Ticketmaster and Viator. Tickets and tours for those events are sold by the partner under its own terms, and the partner controls prices, availability and terms. VIVEX may earn a commission when you buy through these links.
Sharing sponsor ads. You may share an AVRIO sponsor ad to your profile when the app offers it. It stays labeled "Sponsored." If you receive AX8, commissions, free benefits or anything else of value for posting, sharing or endorsing a brand or event, you must clearly disclose that connection where required; the Sponsored label on the original ad may not be enough for every endorsement.
Available for hire. If you are an approved AVRIO staffing provider using the same email, you can turn "Available for hire" on or off in VIVEX. On shows you on the AVRIO map, staffing list and ARIA; off hides you. To do this, VIVEX EVENT, Inc. shares your email and the switch setting with AVRIO ONE, Inc., and AVRIO returns your approval status and booking link. Bookings are made through AVRIO under AVRIO ONE, Inc.'s terms. Turning the switch off takes effect within the period shown in the app.
Invites. If you join with someone's invite link, you will automatically follow that member. This is shown to you before you finish registering, and you can unfollow at any time from their profile. Referral rewards may apply under the AX8 Rewards Terms.
Moderation. We may hide or remove posts, comments, Stories or profiles that break these Terms or the Acceptable Use Policy, mark verified accounts, and suspend a member from Social. Section 14 (Enforcement and appeals) applies.
Phone alerts are optional. If you turn them on, VIVEX sends notifications about follows, likes, comments, mentions, messages and similar activity to the device you choose. You can manage or turn them off in the app or your device settings, subject to platform capabilities. VIVEX may check for and install updates to maintain security and functionality. Updates may temporarily interrupt app use or require a reload or restart; where supported, VIVEX tries to avoid interrupting active tasks.
Sponsored content (§12). Sponsor ads that members share to their Social profile remain clearly labeled as sponsored. Members who receive value for sharing or endorsing must disclose that connection as described in section 11A. VIVEX and participating sponsors follow applicable advertising, endorsement and consumer-protection rules. Links to partner events may earn VIVEX a commission.
User content and permissions (§13). You keep ownership of content you create and post, subject to rights held by others. By submitting content, you grant VIVEX a nonexclusive, worldwide, royalty-free license to host, store, reproduce, adapt for technical formatting, display and distribute it only as reasonably necessary to operate, secure and improve the VIVEX services and to show it to the audience you choose, subject to your settings and the Privacy Policy. VIVEX will not use your content in external advertising or promotional campaigns without your separate permission or another appropriate legal basis.
This license ends when content is deleted from active services, except for lawful retention, backups, distribution you previously authorized and copies beyond VIVEX's control. When you delete a post, it is removed from VIVEX and reposts of it stop showing, but copies others already saved or shared outside VIVEX are outside our control.
Eligible Social activities and limits (§4).
Some Social rewards require an account at least 7 days old, a profile in good standing, and review by our team before release. Banner ads never pay rewards.
AX8 rewards are promotional incentives, not guaranteed income or a promise of future value. Eligibility, amounts, daily caps, release timing, supported regions and any transfer, redemption or wallet requirements are governed by these Terms and the in-app disclosures in effect when the activity occurs, subject to applicable law. AX8 may fluctuate in value and may be worth nothing; VIVEX does not promise liquidity, convertibility or appreciation. Any taxes are the member's responsibility.
Misuse and enforcement (§10). Prohibited: fake likes, follows, views or poll votes; buying or trading engagement; reposting or re-uploading content to farm rewards; and posting other people's videos or music as your own. VIVEX may review, delay, deny, reverse or recover rewards connected to refunds, duplicate activity, suspected fraud, bots, purchased engagement, technical errors or policy violations. You may appeal through VIVEX support.
Our commitment is unchanged: we do not sell personal information or share it for targeted advertising.
Information we collect for Social (§1).
| Information | When we collect it | Why we use it |
|---|---|---|
| Social profile: username, display name, bio, city, profile and cover photos | When you set up or edit your profile | Show your profile to other members |
| Posts, comments, likes, reposts, mentions, hashtags, pinned posts, and uploaded photos, videos and music | When you use VIVEX Social | Show them to your chosen audience, run the feed, moderate |
| Stories and who viewed them | When you share or view a Story | Show your Story to followers for 24 hours; show you who viewed it |
| Follows, "I'm going," poll votes, blocks | When you use these features | Run the features, show counts, keep blocked members apart |
| Private messages (text and photos) | When you send a message | Deliver messages, prevent abuse, maintain security, comply with law |
| Reports and the reason you give | When you report a post, comment or member | Review reports and keep Social safe |
| Views of your posts and "Get tickets" taps | When members view or tap your posts | Show post stats, pay rewards, prevent fraud |
| Phone-alert settings: device alert address, browser or device type | When you turn on phone alerts | Send the alerts you chose |
| Requests to ARIA and any picture you ask ARIA to change | When you use ARIA writing or picture tools | Create the text or picture you asked for |
| The invite link you joined with | When you join through an invite | Follow the inviting member, pay referral rewards once |
| "Available for hire" setting | When you switch it on or off | Show or hide you on AVRIO |
ARIA writing and pictures. When you use Write my post, Plan my night, Make a picture or Make my flyer, we send your request, and any picture you ask ARIA to change, to Google to create the result. Google processes this data as our service provider under its terms for business customers, for the purpose of generating your result, and retains it as set out in those terms and our configuration. We do not permit your requests to be used to train Google's general models where our agreement allows us to restrict this. Pictures you discard are not posted. Please do not include other people's personal information in these requests.
Sharing with AVRIO ONE, Inc. (§3).
| Feature | What is shared | Why |
|---|---|---|
| Available for hire | Your email (to find your AVRIO staffing profile) and whether the switch is on; AVRIO returns approval status and booking link | To show or hide you on AVRIO from inside VIVEX |
| Sponsor ads shared on Social | Totals per sponsor only: views and rewards paid | AVRIO sells sponsorships; VIVEX pays rewards and bills AVRIO monthly |
Other recipients (§4). Other members and the public: your Social profile, Everyone posts, comments and reposts are visible to members, and Everyone posts may be opened by anyone with the link. Followers-only posts and Stories are visible to your followers. Private messages are delivered only to the people you message, though recipients may keep or share copies.
Service providers, grouped by function: AI processing (including Google for ARIA writing and pictures), hosting and data storage, video hosting, payment processing, maps and location, email and communications, and phone-alert delivery (the push service run by your browser or device maker).
Private messages and reports. Our team does not routinely read private messages. When you report a member or message, we see the reason you write and may restrict the reported account from Social. We may access or disclose messages where needed to protect safety or security, or where the law or valid legal process requires it.
How long we keep Social information (§5).
| Information | How long VIVEX keeps it |
|---|---|
| Social profile, posts, comments, likes, follows, "I'm going," poll votes | Until you delete them or your account |
| Stories and their viewer lists | Shown to followers for 24 hours; kept until you delete the Story or your account |
| Private messages | Until you delete your account; deleting your account deletes your conversations from active systems |
| Photos and videos you uploaded | Removed from display when deleted; underlying files may remain in our file storage and backups for a limited period before deletion |
| Videos uploaded but never posted | Deleted after 24 hours |
| Phone-alert settings | Until you turn alerts off or delete your account |
| Post views and taps | While your account is open; reward-related records follow the 7-year rule in this section |
| Reports and Social suspensions | As long as needed to keep Social safe and meet legal obligations |
| Backups and security records | For the limited periods set by our backup and security schedules |
Deleting your account (§6). Deleting your account removes your VIVEX Social profile and content from public display and deletes your posts, comments, likes, reposts, follows, Stories, "I'm going" marks, poll votes, phone-alert settings and private conversations from active systems. Your photos and videos stop being shown anywhere in VIVEX; underlying files and backups may persist for a limited period before deletion. We keep reports, safety records, transaction records and information we are legally required or permitted to retain. Copies other people saved or shared outside VIVEX are outside our control.
Your choices (§7).
California privacy rights (§8). We use the contents of private messages only to deliver them, keep VIVEX safe and secure, and comply with law.
Notice of Financial Incentive (§9).
This policy covers VIVEX Social. The ban on sexually explicit content applies to posts, Stories and messages.
4A. VIVEX Social, posts, Stories and messages. Members must meet the minimum age and eligibility requirements published by VIVEX. You may not:
Enforcement and appeals (§7). VIVEX may suspend a member from VIVEX Social while their other VIVEX features (tickets, events, rewards) continue.
Reporting and contact (§8). Use the in-app report and block controls on posts, comments, profiles, messages and Spark.
Functional cookies and storage also support phone-alert permission and checking for a new app version.
How sponsored advertising works (§3). Members may share an AVRIO sponsor ad to their VIVEX Social profile when the app offers it. The ad stays labeled "Sponsored." Members who receive value for sharing must disclose it where required. Sponsors receive totals only (views and rewards paid), never your name, email or location. Banner ads never pay rewards.
Some events and tours come from partners such as Ticketmaster and Viator. When you buy through these links, the partner may pay VIVEX a commission. The partner sets prices, availability and terms, and handles your purchase under its own terms and privacy policy.
Partner links carry a referral code that tells the partner the visit came from VIVEX. This code identifies VIVEX, not you; the partner may collect other information under its own policies once you arrive on its site.
We do not disclose customers' personal information to third parties for those third parties' own direct marketing purposes. California residents may direct questions about this practice to legal@vivexevent.com. Applicable California privacy rights, request methods, verification and appeal rights are described in the VIVEX Privacy Policy. Marketing emails identify VIVEX EVENT, Inc., include a valid mailing address and an unsubscribe mechanism. We honor opt-out requests within the time required by applicable law; transactional, account, ticket, payment and security messages may continue where permitted.
We do not currently send marketing or other text messages (SMS). If we introduce SMS communications, we will obtain consent where required before sending them and provide an appropriate way to opt out, including replying STOP where supported. Using a "Share by text" feature opens your own device's messaging application; you choose whether to send the message and to whom. This statement describes current practices and does not replace any legally required SMS consent disclosures.
We do not currently use session-replay tools to record users' screens, clicks or typing on our websites or apps. We do not permit outside companies to listen to member-to-member conversations for their own purposes. Messages submitted to ARIA are processed by AI service providers as needed to generate responses, as described in the applicable Privacy Policy. Private messages may be stored for delivery and handled under the retention, safety and legal exceptions described in that policy.
VIVEX EVENT, Inc. · 1309 Coffeen Ave, STE 1200, Sheridan, Wyoming 82801 · legal@vivexevent.com